Refund policy
Returns & Exchanges
At BELEETO, every piece is designed with intention, precision, and care. We hope you love your order, but if something is not quite right, we are here to assist you.
Please review the information below regarding returns, exchanges, and refunds.
Return Eligibility
We accept eligible returns within 14 days of delivery.
To qualify for a return, items must:
-
be unworn, unused, and unwashed
-
be returned in original condition
-
include all original tags and packaging
-
be free from stains, odors, damage, or alterations
-
be accompanied by proof of purchase
Returns that do not meet these requirements may be refused.
Non-Returnable Items
The following items are non-returnable and non-refundable:
-
sale items
-
discounted items
-
gift cards
-
items marked as final sale
-
personalized or custom-made items
How to Request a Return
To initiate a return, please contact:
Please include:
-
your order number
-
the reason for return
-
clear photos of the item, if applicable
Our team will review your request and respond within 1–2 business days with further instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
Return instructions and the appropriate return address will be provided after a return request has been approved.
We recommend using a tracked shipping service, as BELEETO is not responsible for lost return shipments.
International Returns
International returns may involve additional shipping fees, customs charges, duties, or carrier costs depending on the destination country.
In certain cases, store credit or exchanges may be offered in place of a refund for international orders.
Refunds
Once your return has been received and inspected, approved refunds will be processed to the original payment method within 5–7 business days.
Please note:
-
original shipping charges are non-refundable
-
shipping costs incurred by BELEETO may be deducted from eligible refunds
-
processing times may vary depending on your payment provider or bank
You will receive an email confirmation once your refund has been processed.
Exchanges
We are happy to offer exchanges for eligible items, subject to availability.
If you would like to request a different size or color, please contact us before returning your item.
Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery at:
Please include photos of the issue so our team can assist you as quickly as possible.
Refused Deliveries
Orders refused by the customer or returned due to failed delivery attempts may be subject to return shipping fees and handling deductions from the final refund amount.
Contact
For any questions regarding returns or refunds, please contact: